Frequently asked questions

FAQs

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How long will it take to receive my order?

Here are our estimated delivery times:

Handling time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy

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What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

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Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, see our Return Policy.

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How can I contact customer support?

You can reach our customer support team through the Contact Us page or by emailing us at support@lunanira.com

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How can I track my order?

You can track your order through the Track Order page on our website.